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Our latest research: ‘Are healthcare companies delivering great customer experience?’

Customer Experience was a hot topic pan-industry in 2016 and looks set to continue to be an important driver of competitive differentiation in the healthcare industry in 2017. In the consumer world, many of the most successful industries are adapting their business practices to ensure they consistently deliver an excellent ‘customer experience’ but what about the healthcare industry?
Our latest 4-part research examines what many in the healthcare community ponder: Are healthcare companies delivering great customer experience?
Part 1 is available for download here and covers 2016’s UK Customer Experience Awards results, written by CEx Awards judge, Stephanie Hall, Managing Director of Uptake Strategies.

Parts 2, 3 and 4 will be available in the coming months and if you would like to receive your free copy of this research, then please email alice.whale@uptakestrategies.com who will send you the research as it’s released.

19.01.17 In: Current Research

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